1. Payment methods
- Tiximax uses domestic Vietnamese bank transfer (VND). We do not request or store customers’ credit card information.
- Tiximax’s official bank account information is provided together with the official price quotation.
2. Foreign currency exchange rates
- JPY (Japanese Yen) rate: Applies the Vietcombank selling rate plus a fixed foreign currency transfer fee of 5 VND/JPY.
- Purchase orders under 10,000 JPY carry a 5% surcharge on the order value. From 10,000 JPY there is no surcharge.
- Japan → Philippines route: the purchasing exchange rate is 1 JPY = 0.43 PHP.
3. Payment regulations
- For purchasing-on-behalf services: The customer is required to pay 100% of the actual product cost upfront before Tiximax carries out the international transaction. International and domestic shipping fees can be paid after the goods arrive at the Vietnam warehouse.
- The remaining balance (including international shipping fees and surcharges, if any) is paid once the goods arrive at the Vietnam warehouse and before they are handed over to the domestic carrier.
4. Value added tax
- Quoted shipping rates are exclusive of VAT. If you need an invoice, please tell us before paying.