Business (B2B)
Sales B2B
For businesses considering Shipping, Customs, Fulfillment 3PL, or B2B Proxy Buying.
Response within 1 business day
Request a quotePick the right channel for the fastest response. Tiximax's service commitments: Honest and Transparent — Fast and Effective — Empathetic Partnership — Outsized Value.
Each need has a dedicated channel with a committed SLA.
| You need… | Contact |
|---|---|
| Service consultation (business) | Sales B2B |
| Service consultation (individual) | Customer Care |
| Quick quote | RFQ — Request for Quotation |
| Help with an active order | Order Support |
| Complaint / incident report | Compliance |
| Partnership / reseller | Partnership |
| Press / media | PR & Media |
| Careers | Careers |
| Legal / data privacy | Legal & DPO |
| Fraud / violation report | Whistleblowing |
Business (B2B)
For businesses considering Shipping, Customs, Fulfillment 3PL, or B2B Proxy Buying.
Response within 1 business day
Request a quoteIndividual (B2C)
For customers using Proxy Buying and personal shipping.
Response within 4 business hours (JST)
Talk to usWhen you need a faster response than the 4-hour SLA — call the hotline or email Tiximax Global directly.
Hotline
0901 834 283Vietnam HQ address
65 Đường 9, KDC Vạn Phúc, Phường Hiệp Bình, Thành phố Hồ Chí Minh
Four offices serving JP ↔ VN/ID/PH and intra-Southeast-Asia lanes.
Tokyo (full address being updated)
65 Street 9, Van Phuc Residential, Hiep Binh Ward, HCMC · Hanoi office (updating)
Jakarta (updating)
Manila (updating)
The more upfront detail you share, the faster and more accurate the proposal.
When your need goes beyond Sales or Customer Care.
Resellers, marketplace API integrations, technology partners.
SLA: 3 business days
Press Kit, fact sheet, founder photos, brand guidelines.
SLA: 2 business days
Open roles, internship program, Tiximax culture.
Compliance with APPI / PDPD / PDP Law / DPA 2012. Privacy + Cookie Policy. DSR.
DSR SLA: 30 days
3-tier ITIL escalation. 24/7 emergency hotline for serious incidents.
SLA: 24h response, 5–7 day resolution
Anonymous reporting per EU Whistleblowing Directive 2019/1937 style.
Initial investigation SLA: 15 days
Per ITIL Service Level Management — measured in working hours of the relevant national office.
| Channel | First response | Resolution target |
|---|---|---|
| Customer Care (B2C) | ≤ 4 working hours | ≤ 24h |
| Sales (B2B) | ≤ 1 business day | ≤ 3 days |
| Order Support | ≤ 2 working hours | Per case |
| Partnership | ≤ 3 business days | Per case |
| Compliance / complaint | ≤ 24h | ≤ 5–7 days |
| Press & Media | ≤ 2 business days | Per case |
| Legal / DPO (DSR) | ≤ 7 days | ≤ 30 days |
| Whistleblowing | ≤ 5 days | ≤ 15–30 day investigation |