1. The TIXIMAX Vietnam purchasing service
Goods you can only get in Vietnam, at Vietnamese prices. TIXIMAX buys on your behalf — from Shopee, Lazada and Tiki through to physical shops and wholesalers — and delivers to your door in Japan. Every cost is disclosed before you commit.
We inspect at our own warehouses in Hanoi and Ho Chi Minh City, fly the goods to Japan, and clear import customs ourselves. One point of contact, start to finish.
2. What is the Vietnam purchasing service?
The Vietnam purchasing service is how you reach the Vietnamese market without leaving Japan.
2.1 What a purchasing service is
A purchasing service is one where you tell us what you want and we do the rest: place the order, pay for it, inspect it, and ship it to Japan. Every exchange with the Vietnamese shop or seller is ours to handle.
A purchasing service is one where you tell us what you want, and we place the order, pay for it, inspect it and ship it to you.
2.2 Why buy from Vietnam
Vietnam is known for coffee and dried foods, for clothing in silk and embroidery, and for craftwork in ceramic, rattan and lacquer. The value of this route is getting goods that never leave the country — at the price they sell for there.
2.3 When the Vietnam purchasing service helps
Buying from Vietnam yourself takes time and effort. A purchasing service earns its place in situations like these.
- You cannot read Vietnamese or find your way around local sites
- You would rather not spend the hours hunting for the item and messaging sellers
- You are buying in quantity as stock for a business
- You want someone on the ground to check that the seller and the goods are sound
- You want returns, exchanges or a faulty item handled for you
You get the goods without having to deal with Vietnam yourself.
2.4 Who it suits
From individuals to importers, this is who uses it.
Individual or business, the process is the same. From a single item to a standing order, the same person handles it.
3. What the purchasing service does for you
Use the service and every one of those becomes ours to deal with.
3.1 What stands in the way if you do it yourself
Vietnamese e-commerce is not built for buyers abroad. Do it alone and you usually hit these four.
Payment does not go through
Most Vietnamese sites take local payment methods only, and a card issued in Japan will often be declined.
Nowhere to deliver to
Individual sellers and smaller shops generally do not ship to Japan at all.
Language and negotiation
Checking the exact condition of an item, or discussing price and terms, is hard without the language.
Freight and customs
Sent one at a time, shipping is expensive and things go missing. Import clearance is its own piece of work.
3.2 What you get with the Vietnam purchasing service
Vietnamese prices
You pay what the shop or the seller is asking — not a reseller's mark-up.
Your Japanese card is enough
We pay locally. You pay us in yen, by domestic bank transfer or at a convenience store.
No address in Vietnam needed
Goods come to our own warehouse in Hanoi or Ho Chi Minh City, are inspected there, and are sent on to Japan.
No Vietnamese needed
Our staff on the ground find the item and do the talking with the seller.
We stand between you and the seller
If an item is not as described or arrives faulty, we negotiate and settle it on your behalf.
Time and money saved
Several orders can travel together as one shipment, which costs less than sending each on its own.
You can see where it is
The Customer Portal shows every stage in real time, from warehouse intake in Vietnam to delivery in Japan.
You never have to deal with Vietnam directly. There is one point of contact.
4. What we can and cannot carry
With a professional shipping network and extensive handling experience, TIXIMAX can process almost any item for personal or business use, except goods prohibited under import/export regulations and applicable law.
Accepted Items
- Clothing, footwear, bags and other fashion
- Coffee, dried foods and seasonings (depending on the handling class)
- Ceramics, rattan, lacquerware and other craft and interior goods
- Furniture and household goods
- Books, stationery and gifts
- Bulk stock for a business
Restricted & Prohibited Items
- Weapons, weapon parts and explosives
- Narcotics, stimulants, poisons, and flammable or explosive substances
- Obscene material and publications that break the law
- Rare wild animals and plants, and unlicensed fresh food
- Aerosol cans, perfume and loose high-capacity lithium batteries
- Counterfeits, brand imitations and goods of unclear origin
5. Vietnamese marketplaces we buy from
We cover the marketplaces most widely used in Vietnam. For a site not listed here, or for a physical shop or wholesaler, just ask.
We buy on your behalf from the major marketplaces
If there is no URL to send, send a photo and the specifications instead and our staff in Vietnam will find who stocks it.
